Subscription Terms & User Agreement

1.1 "Platform" or "Service" means the Image Masters Backstage SaaS platform, including all associated websites, web applications, mobile applications, software, databases, servers, APIs, tools, features, content, and services provided by the Company, whether accessed via web browser, mobile device, or any other technology.

1.2 "Content" means all text, graphics, images, photographs, videos, audio, data, courses, lessons, modules, worksheets, templates, guides, resources, tools, software code, designs, documentation, and any other materials or information made available through the Platform, whether created by the Company, licensed third parties, or other users.

1.3 "Proprietary Materials" means all Content, intellectual property, trade secrets, proprietary methodologies, business processes, algorithms, source code, object code, software architecture, database structures, user interface designs, branding elements, and confidential information owned or licensed by the Company.

1.4 "User Account" means the personal account created by you upon registration, which provides access to the Platform and is protected by unique login credentials (username and password).

1.5 "Subscription" means your paid access to the Platform for a defined period (monthly, quarterly, or annually) as selected during registration and confirmed in your User Account.

1.6 "Subscription Fees" means the monetary charges payable by you to the Company for access to the Platform, as set forth in Article 4 and displayed at the time of purchase.

1.7 "Intellectual Property" means all copyrights, trademarks, service marks, trade names, trade dress, patents, trade secrets, proprietary rights, moral rights, database rights, and any other intellectual property rights, whether registered or unregistered, including all applications and registrations for such rights, and all goodwill associated therewith.

1.8 "Reverse Engineering" means any act of decompiling, disassembling, decoding, extracting, deriving source code, modifying, analyzing the structure or operation of, or creating derivative works from the Platform, Content, or Proprietary Materials, or attempting to discover or recreate the underlying algorithms, methodologies, or trade secrets.

1.9 "Unauthorized Use" means any use of the Platform, Content, or Proprietary Materials that violates this Agreement, exceeds the scope of your granted license, infringes the Company's Intellectual Property, or violates applicable laws or regulations.

1.10 "Downtime" means any period during which the Platform is unavailable, inaccessible, or non-functional due to maintenance, updates, technical failures, or other causes.

1.11 "Force Majeure Event" means any event beyond the reasonable control of the Company, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, labor disputes, power failures, internet outages, cyberattacks, or failures of third-party services.

1.12 "Prohibited Conduct" means any action or behavior prohibited under Article 6 of this Agreement.

1.13 "Termination" means the ending of this Agreement and your access to the Platform, whether initiated by you or the Company, as provided in Article 14.

1.14 "Personal Data" means any information relating to an identified or identifiable natural person as defined under applicable data protection laws, including but not limited to the Australian Privacy Act 1988, the General Data Protection Regulation (GDPR), and other relevant privacy legislation.

1.15 "Damages" means any and all losses, liabilities, damages, costs, expenses, penalties, fines, legal fees, and any other financial harm or detriment suffered by either party.

2.1 Limited License. Subject to your full compliance with all terms and conditions of this Agreement and payment of all applicable Subscription Fees, the Company hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Content solely for your personal, non-commercial use during the Term of your active Subscription.

2.2 Scope Limitations. The license granted under Section 2.1 is strictly limited and does not permit you to:

2.3 Reservation of Rights. The Company reserves all rights not expressly granted herein. The Platform, Content, and all Proprietary Materials are and shall remain the exclusive property of the Company and/or its licensors. This Agreement does not convey any ownership interest or title in or to the Platform, Content, or Proprietary Materials.

2.4 Territory. This license is granted for worldwide access, subject to compliance with all applicable laws in your jurisdiction and the Company's right to restrict access from certain territories as provided in Article 18.

2.5 Single User License. Unless you have purchased a multi-user enterprise subscription (if available), your license is limited to your individual use only. You may not create multiple accounts, share your account with others, or allow others to access the Platform using your credentials.

3.1 Company Ownership. You acknowledge and agree that the Company (and/or its licensors) owns all right, title, and interest in and to the Platform, Content, Proprietary Materials, and all related Intellectual Property, including but not limited to:

3.2 Copyright Protection. All Content and Proprietary Materials are protected by copyright laws of Australia, the United States, and other countries, as well as by international copyright treaties. Unauthorized reproduction, distribution, modification, or public display of copyrighted materials is strictly prohibited and may result in severe civil and criminal penalties.

3.3 Trademark Protection. "Image Masters," "Image Masters Backstage," and all associated logos, designs, and marks are trademarks or registered trademarks of Image Masters Pty Ltd. You may not use these trademarks without prior written permission. Any unauthorized use may constitute trademark infringement and subject you to legal liability.

3.4 Trade Secret Protection. You acknowledge that the Platform contains valuable trade secrets, including proprietary business methodologies, educational frameworks, content structures, and technical implementations. You agree to maintain the confidentiality of such trade secrets and not disclose them to any third party or use them for any purpose other than as permitted under this Agreement.

3.5 Patent Rights. To the extent the Company holds or obtains any patents covering technology, processes, or methods embodied in the Platform, you agree not to challenge the validity of such patents and acknowledge that your license does not grant any rights under such patents except as necessary for permitted use of the Platform.

3.6 Moral Rights. To the maximum extent permitted by law, you waive any moral rights you may have in any feedback, suggestions, or content you submit to the Company, and agree that the Company may freely use such materials without attribution or compensation.

4.1 Subscription Plans. The Company offers various subscription plans with different features and pricing. The specific plan, pricing, and billing frequency selected by you are displayed during registration and in your User Account dashboard. Current subscription plans and pricing are available on the Company's website and may be changed as provided in Section 4.8.

4.2 Payment Obligation. You agree to pay all Subscription Fees for the plan you select in accordance with the payment schedule chosen (monthly, quarterly, or annual). All fees are quoted and payable in Australian Dollars (AUD) or other currencies as displayed on the payment page.

4.3 Payment Methods. Payment must be made via credit card, debit card, PayPal, Stripe, or other payment methods accepted by the Company. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize the Company (or its payment processor) to charge such payment method for all fees owed.

4.4 Automatic Renewal and Recurring Billing. Unless you cancel your Subscription prior to the end of the current billing period as provided in Article 5, your Subscription will automatically renew for successive periods of the same duration as your initial subscription period, and you authorize the Company to charge your payment method for the renewal fees.

4.5 Fees Are Non-Refundable. ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN ARTICLE 5 OR AS REQUIRED BY APPLICABLE LAW. No refunds or credits will be provided for partial months or periods of non-use. You remain responsible for all charges until you properly cancel your Subscription.

4.6 Taxes. All fees are exclusive of applicable taxes (including GST, VAT, sales tax, or similar taxes). You are responsible for payment of all taxes associated with your Subscription, except for taxes based on the Company's net income. If the Company is required to collect taxes, such taxes will be added to the fees and you agree to pay them.

4.7 Late Payment and Suspension. If any payment is not received by the due date, the Company may suspend or terminate your access to the Platform without notice. Late payments may incur interest charges at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is less). You will be responsible for all collection costs, including legal fees, incurred by the Company.

4.8 Price Changes. The Company reserves the right to change Subscription Fees at any time. The Company will provide at least thirty (30) days' advance notice of any price changes to existing subscribers via email and/or through the Platform. Price changes will take effect at the start of your next billing cycle after the notice period. Your continued use of the Platform after a price change constitutes acceptance of the new fees.

4.9 Payment Processing Fees. The Company uses third-party payment processors (such as Stripe and PayPal). You acknowledge that payment processing is subject to the terms and policies of those processors, and the Company is not responsible for any fees, charges, or issues arising from payment processing.

4.10 Failed Payments and Account Delinquency. If your payment method fails or is declined, you agree to promptly provide an alternative valid payment method. The Company may retry failed payments. If payment failure persists for more than fifteen (15) days, the Company may suspend or terminate your access without further notice. You remain liable for all unpaid fees.

5.1 Your Right to Cancel. You may cancel your Subscription at any time through your User Account dashboard by following the cancellation process or by contacting customer support at support@imagemasters.com.au. Cancellations are effective at the end of the current billing period. You will retain access to the Platform until the end of the paid period.

5.2 No Partial Refunds. Except as provided in Section 5.3, there are no refunds for partial months, unused time, or cancellations during a billing period. If you cancel, you will not be charged for subsequent billing periods, but fees for the current period are non-refundable.

5.3 Initial Subscription Trial Period (If Applicable). If the Company offers a trial period (such as a 14-day trial) and you cancel during that trial period, you may receive a full refund if:

Refund requests must be submitted in writing to support@imagemasters.com.au.

5.4 Statutory Rights. Nothing in this Agreement affects your statutory rights under Australian Consumer Law or other applicable consumer protection laws. If you are entitled to a refund under such laws (for example, if the Platform fails to meet consumer guarantees), the Company will provide a refund as required by law.

5.5 No Refunds for Violations. If your Subscription is terminated by the Company for violation of this Agreement, you are not entitled to any refund of fees paid, and you remain liable for any unpaid fees.

5.6 Effect of Cancellation. Upon cancellation, your right to access the Platform and Content will cease at the end of the current billing period. You must cease all use of Content and Proprietary Materials. Any provisions of this Agreement that by their nature should survive cancellation (including intellectual property protections, confidentiality obligations, indemnification, limitation of liability, and dispute resolution) shall survive.

5.7 Reactivation. If you cancel and later wish to reactivate your Subscription, you must register again and pay current Subscription Fees. The Company does not guarantee that previous pricing or plans will be available.

6.1 General Obligations. You agree to use the Platform and Content lawfully, ethically, and in accordance with this Agreement. You are responsible for all activity that occurs under your User Account.

6.2 Specific Prohibitions. You expressly agree NOT to engage in any of the following Prohibited Conduct:

6.3 Account Security. You are responsible for maintaining the confidentiality and security of your login credentials. You must:

6.4 Compliance with Laws. You agree to comply with all applicable laws, regulations, and third-party agreements when using the Platform. You represent that your use of the Platform does not violate any laws in your jurisdiction.

6.5 Monitoring and Enforcement. The Company reserves the right (but has no obligation) to monitor your use of the Platform for compliance with this Agreement. The Company may investigate suspected violations and take appropriate action, including suspension or termination of your account, as provided in Article 14.

6.6 Cooperation with Investigations. If the Company suspects a violation of this Agreement, you agree to cooperate fully with any investigation, including providing requested information, documentation, and explanations within a reasonable timeframe specified by the Company.

7.1 Definition of Confidential Information. "Confidential Information" includes:

7.2 Confidentiality Obligations. You agree to:

7.3 Exceptions. Confidential Information does not include information that:

7.4 Trade Secret Protection. You acknowledge that certain Confidential Information constitutes trade secrets under applicable law. You agree to protect such trade secrets and not use or disclose them in any manner that would cause them to lose their trade secret status. You understand that misappropriation of trade secrets may result in severe legal consequences, including injunctive relief and monetary damages.

7.5 Duration of Confidentiality. Your confidentiality obligations shall continue during the Term of this Agreement and for a period of five (5) years after Termination, except that obligations regarding trade secrets shall continue for as long as the information remains a trade secret under applicable law.

7.6 Return of Confidential Information. Upon Termination or at the Company's request, you must immediately cease using all Confidential Information and, at the Company's option, return or destroy all materials containing Confidential Information (including copies, notes, and derivatives), and provide written certification of such return or destruction.

8.1 Your Warranties. You represent and warrant that:

8.2 Company Warranties. The Company warrants that:

8.4 No Guarantee of Results. The Company does not warrant, guarantee, or make any representations regarding the results, outcomes, or success you may achieve by using the Platform. Your results will depend on numerous factors, including your effort, skills, experience, and circumstances. Any testimonials, case studies, or success stories are not guarantees of similar results.

8.5 No Professional Advice. The Content provided through the Platform is for informational and educational purposes only and does not constitute professional advice (legal, financial, medical, or otherwise). You should consult qualified professionals before making decisions based on Platform Content.

8.6 Third-Party Content. The Platform may contain links to third-party websites or resources. The Company does not endorse and is not responsible for the accuracy, content, or practices of such third parties. Your use of third-party resources is at your own risk and subject to their terms and policies.

8.7 Australian Consumer Law. Nothing in this Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or other applicable consumer protection legislation that cannot lawfully be excluded. If the Australian Consumer Law applies, our liability for breach of a consumer guarantee that cannot be excluded is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.

9.3 Basis of the Bargain. You acknowledge and agree that the limitations and exclusions of liability in this Article 9 are fundamental elements of the agreement between you and the Company, and that the Company would not provide access to the Platform without these limitations. These limitations shall apply even if any limited remedy provided herein fails of its essential purpose.

9.4 Exceptions. The limitations in this Article 9 do not apply to:

9.5 Force Majeure. The Company shall not be liable for any failure or delay in performance due to Force Majeure Events. In such events, the Company's obligations shall be suspended for the duration of the event, and the Company will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

10.1 Your Indemnification Obligations. You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, licensors, and service providers (collectively, "Company Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising out of or relating to:

10.2 Defense and Settlement. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with the Company in the defense of any such claims. You may not settle any claim without the Company's prior written consent.

10.3 Notice and Cooperation. If you become aware of any claim or potential claim subject to indemnification, you must promptly notify the Company in writing. You agree to provide all reasonable assistance and cooperation to the Company in defending against such claims, including providing documents, testimony, and other evidence.

10.4 Survival. Your indemnification obligations under this Article 10 shall survive Termination of this Agreement.

11.1 Prohibition on Reverse Engineering. You expressly agree that you will NOT, and will not attempt to:

11.2 Prohibition on System Tampering and Unauthorized Access. You expressly agree that you will NOT:

11.3 Prohibition on Data Extraction and Scraping. You expressly agree that you will NOT:

11.4 Technical Protection Measures. The Platform employs various technical measures to protect its Intellectual Property, including but not limited to:

Circumventing, disabling, or bypassing any of these measures is strictly prohibited and constitutes a material breach.

11.5 Consequences of Violation. Violation of this Article 11 shall:

11.6 Monitoring and Detection. You acknowledge and consent that the Company may employ monitoring, logging, and detection technologies to identify violations of this Article 11. Such monitoring may include tracking IP addresses, analyzing access patterns, monitoring download volumes, and employing forensic techniques to identify unauthorized activities.

11.7 Reporting Vulnerabilities. If you discover any security vulnerability or technical weakness in the Platform, you must promptly report it to security@imagemasters.com.au in a responsible manner. You must not exploit, publicize, or disclose such vulnerabilities. The Company will investigate and address reported vulnerabilities in accordance with its security policies.

12.1 Acknowledgment of Difficulty in Calculating Damages. You acknowledge and agree that:

12.2 Liquidated Damages Amounts. In the event you breach any of the following provisions, you agree to pay the Company liquidated damages (in addition to any other available remedies) as follows:

12.3 Additional Remedies. The liquidated damages provided in Section 12.2 are in addition to, not in lieu of:

12.4 Election of Remedies. The Company may, in its sole discretion, elect to pursue liquidated damages, actual damages, disgorgement of profits, injunctive relief, or any combination thereof. The Company's election of one remedy does not preclude pursuit of other remedies.

12.5 Payment Terms. Liquidated damages must be paid within thirty (30) days of the Company's written demand. Unpaid amounts shall accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less.

13.1 Privacy Policy. The Company's collection, use, and protection of your Personal Data is governed by our Privacy Policy, available at [URL]. By accepting this Agreement, you also acknowledge and consent to the practices described in the Privacy Policy.

13.2 Data Collection. The Company collects Personal Data including:

13.3 Use of Data. The Company uses your data to:

13.4 Data Security. The Company implements reasonable technical and organizational measures to protect your Personal Data, including encryption, access controls, secure servers, and regular security audits. However, no system is completely secure, and the Company cannot guarantee absolute security.

13.5 Data Retention. The Company retains your Personal Data for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce this Agreement. Upon Termination, the Company may retain certain data as required by law or for legitimate business purposes.

13.6 Your Rights. Subject to applicable law, you may have rights to:

To exercise these rights, contact privacy@imagemasters.com.au.

13.7 International Transfers. Your Personal Data may be transferred to and processed in countries other than your country of residence, including Australia and other jurisdictions where the Company operates or uses service providers. By using the Platform, you consent to such transfers subject to appropriate safeguards.

13.8 Cookies and Tracking. The Platform uses cookies and similar tracking technologies. You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

13.9 Third-Party Service Providers. The Company may share your data with trusted third-party service providers (payment processors, hosting providers, analytics services) who are contractually obligated to protect your data and use it only for providing services to the Company.

14.1 Term. This Agreement commences on the Effective Date and continues for as long as you maintain an active Subscription and access to the Platform, unless earlier terminated as provided herein.

14.2 Termination by You. You may terminate this Agreement at any time by canceling your Subscription as provided in Article 5. Termination is effective at the end of the current billing period.

14.3 Termination by Company for Cause. The Company may terminate this Agreement and your access to the Platform immediately without notice if:

14.4 Termination by Company Without Cause. The Company may terminate this Agreement for any reason or no reason by providing you thirty (30) days' advance written notice. In such case, you will receive a pro-rata refund of any prepaid fees for the unused portion of your Subscription.

14.5 Suspension of Access. The Company may suspend (rather than terminate) your access to the Platform if:

During suspension, you remain bound by all terms of this Agreement. If the issue is resolved, access may be restored.

14.6 Effect of Termination. Upon Termination for any reason:

14.7 No Refund for Termination by Company for Cause. If the Company terminates this Agreement for cause under Section 14.3, you are not entitled to any refund of prepaid fees.

14.8 Data Retrieval. If you wish to retrieve any of your user-generated data (such as notes, uploads, or profile information) before Termination, you must do so before your access ends. The Company is not obligated to provide access to or copies of your data after Termination, except as required by applicable law.

15.1 Good Faith Negotiation. If a dispute arises under this Agreement, the parties agree to first attempt to resolve it through good faith negotiation. Either party may initiate negotiations by sending written notice to the other party describing the dispute. The parties shall meet (in person, by phone, or by video conference) within fifteen (15) business days and attempt to resolve the dispute amicably.

15.2 Mediation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the dispute to mediation. Mediation shall be conducted by a mutually agreed mediator or, if the parties cannot agree, by a mediator appointed by the Resolution Institute (or equivalent body). The costs of mediation shall be shared equally unless the parties agree otherwise.

15.3 Arbitration. If mediation does not resolve the dispute within sixty (60) days, any dispute, controversy, or claim arising out of or relating to this Agreement (including its formation, validity, interpretation, performance, breach, or termination) shall be resolved by binding arbitration conducted in accordance with the Arbitration Rules of the Resolution Institute.

15.4 Exceptions to Arbitration. Notwithstanding Section 15.3, either party may seek injunctive relief, specific performance, or other equitable remedies in a court of competent jurisdiction to:

Seeking such relief does not waive the right to arbitrate other claims.

15.5 Small Claims Court. Either party may bring an individual action in small claims court if the claim qualifies and remains within that court's jurisdiction.

15.6 No Class Actions. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.

15.7 Limitation Period. Any claim or cause of action arising under this Agreement must be commenced within one (1) year of the date the cause of action arose, or such claim shall be permanently barred, except where prohibited by applicable law.

16.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

16.2 Jurisdiction and Venue. Subject to the arbitration provisions in Article 15, the parties irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia, and any courts of appeal therefrom, for the resolution of any disputes.

16.3 Amendments. The Company reserves the right to amend, modify, or update this Agreement at any time. The Company will provide notice of material changes by:

Changes will be effective thirty (30) days after notice is provided. Your continued use of the Platform after the effective date constitutes acceptance of the amended Agreement. If you do not agree to the amendments, you must cancel your Subscription as provided in Article 5.

16.4 Entire Agreement. This Agreement, together with the Company's Privacy Policy and any other documents expressly incorporated by reference, constitutes the entire agreement between you and the Company regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, understandings, representations, and communications, whether oral or written.

16.5 Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

16.6 Waiver. No waiver of any provision of this Agreement shall be deemed or constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. The Company's failure to enforce any right or provision shall not constitute a waiver of such right or provision.

16.7 Assignment. You may not assign, transfer, delegate, or sublicense your rights or obligations under this Agreement without the Company's prior written consent. Any attempted assignment in violation of this Section is void. The Company may freely assign this Agreement without restriction. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties and their permitted successors and assigns.

16.8 No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties and their permitted successors and assigns and does not confer any rights or remedies upon any other person or entity.

16.9 Notices. All notices required or permitted under this Agreement shall be in writing and delivered:

Notices are deemed delivered when sent by email (if no bounce-back is received) or three (3) business days after mailing.

16.10 Force Majeure. Neither party shall be liable for failure or delay in performance due to Force Majeure Events as defined in Article 1.11. The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate this Agreement upon written notice.

16.11 Attorneys' Fees and Costs. In any action or proceeding to enforce or interpret this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees, expert witness fees, court costs, and other expenses from the non-prevailing party.

16.12 Relationship of Parties. The parties are independent contractors. This Agreement does not create any partnership, joint venture, employment, agency, franchise, or fiduciary relationship. Neither party has authority to bind the other or make commitments on the other's behalf.

16.13 Interpretation. Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation." "Or" is not exclusive. References to Articles and Sections are to provisions of this Agreement. The terms "herein," "hereof," and "hereunder" refer to this Agreement as a whole.

16.14 Electronic Signatures. This Agreement may be executed electronically. Electronic signatures and records have the same legal effect as handwritten signatures and paper records.

16.15 Language. This Agreement is drafted in English. If translated, the English version shall prevail in case of any discrepancy or dispute regarding interpretation.

16.16 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument.

16.17 Survival. The following provisions shall survive Termination: Articles 1 (Definitions), 3 (Intellectual Property), 6 (Prohibited Conduct), 7 (Confidentiality), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 11 (Reverse Engineering), 12 (Liquidated Damages), 15 (Dispute Resolution), and 16 (General Provisions).

17.1 Service Availability. The Company will use commercially reasonable efforts to make the Platform available 24/7. However, the Company does not guarantee uninterrupted or error-free access. The Platform may be unavailable due to:

17.2 Modifications to Platform. The Company reserves the right to modify, update, enhance, or discontinue any features, functionality, or Content of the Platform at any time without notice. The Company may:

17.3 No Compensation for Modifications. You acknowledge that modifications may affect your use of the Platform. The Company is not obligated to compensate you for any modifications, removals, or changes to features or Content, except as required by law.

17.4 Discontinuation of Platform. If the Company decides to permanently discontinue the Platform, it will provide you with at least sixty (60) days' advance written notice and a pro-rata refund of any prepaid Subscription Fees for the unused period.

17.5 Backup and Data Loss. You are responsible for maintaining your own backups of any user-generated content, data, or information you create or upload to the Platform. The Company is not responsible for any loss of data due to technical failures, account termination, or Platform modifications.

18.1 Geographic Restrictions. The Platform is controlled and operated from Australia. The Company makes no representation that the Platform or Content is appropriate or available for use in all locations. Access to the Platform may be prohibited in certain jurisdictions. You are responsible for compliance with all local laws and regulations.

18.2 Restricted Territories. The Company reserves the right to restrict or block access to the Platform from certain countries, regions, or IP addresses at its discretion, including to comply with trade sanctions, export controls, or legal requirements.

18.3 Export Control Compliance. You agree to comply with all applicable export and import control laws and regulations, including those of Australia, the United States, and other relevant jurisdictions. You represent that you are not:

18.4 Currency and Language. Fees are quoted in Australian Dollars (AUD) unless otherwise specified. The Platform and Content are provided in English. The Company is not responsible for any translation errors if Content is translated by third parties.